FREE SHPPING
On orders over $50 in select regions
FAQs
FREQUENTLY ASKED QUESTIONS
Looking For A Quick Answer? Our Frequently Asked Questions Are Regularly Updated For Our Mostcommon Customer Queries. Contact Us If You Don't Find What You Are Lookingfor.
Orders & Account
Browse our collection, add your desired product to your cart, and proceed to checkout. Enter your shipping and payment details to complete your order.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
If your order hasn’t been processed (typically within 12 hours), we can help. Contact us immediately at service@kapvoe.net. Once processed, changes may not be possible.
Click “My Account,” then select “Forgot your password?” Follow the prompts to reset your password via email.
Yes, you can create an account by clicking “My Account” and selecting “Sign Up.” This allows you to save your details for faster checkouts and track orders easily.
Check your spam or junk folder first. If you still don’t see it, contact us at service@kapvoe.net with your order details, and we’ll resend the confirmation.
Yes, you can check out as a guest without creating an account. However, creating an account makes it easier to track orders and manage returns.
Shipping & Delivery
Orders typically ship within 1-2 business days. Weekend or holiday orders are processed the next business day. You’ll receive a tracking number once your order ships.
Delivery times vary:
- United States: 6-12 business days
- Canada/Mexico: 8-15 business days
- Australia: 8-12 business days
- EU Countries: 6-12 business days
See our Shipping Policy for more details.
Free shipping on orders over $39 USD. For orders under $39 USD, a $6.99 USD fee applies. Costs are shown at checkout.
Reply to your order confirmation email or contact us at service@kapvoe.net within 12 hours. We’ll try to update it before your order ships.
Yes, we ship to many countries, including the United States, Canada, Australia, and EU countries. Check our Shipping Policy for a full list of destinations and estimated delivery times.
Delays can occur due to customs, weather, or carrier issues. Use your tracking number to monitor your order, and if there’s a significant delay, email us at service@kapvoe.net for assistance.
Currently, we offer standard shipping only. For urgent needs, contact us at service@kapvoe.net, and we’ll do our best to prioritize your order.
