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KAPVOE stands behind the quality of its products. This 365-Day Limited Warranty applies to new KAPVOE-branded eyewear purchased directly from kapvoe.net.
Warranty Period
The warranty begins on the date the order is delivered and remains valid for 365 calendar days.
What Is Covered
This warranty covers manufacturing defects in materials or workmanship that affect the normal function of the product, including:
- Frame or hinge defects caused by manufacturing
- Manufacturing defects in lenses or lens coatings
- Components that fail during normal and intended use due to a manufacturing defect
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Scratches, discoloration or cosmetic changes caused by regular use
- Damage caused by accidents, impact, misuse or improper handling
- Damage caused by improper cleaning, storage, chemicals or excessive heat
- Unauthorized repairs, modifications or replacement parts
- Lost or stolen products
- Changes in prescription, incorrect prescription information provided by the customer or personal fit preferences
- Products purchased from unauthorized third-party sellers
Shipping damage, visibly damaged items received on delivery or incorrect items should be reported within 48 hours of delivery under our Return & Refund Policy.
How to Submit a Warranty Claim
To submit a claim, contact service@kapvoe.net within the warranty period and provide:
- Your order number
- A description of the problem
- Clear photos or a short video showing the defect
Please do not return any product before receiving return instructions from us.
Warranty Resolution
After reviewing and approving the claim, KAPVOE may repair the product, replace the defective product or component, or provide a comparable replacement if the original item is unavailable.
If repair or replacement is not reasonably available, we may issue a refund for the original purchase price. KAPVOE will cover reasonable shipping costs for approved warranty claims when a return is required.
This warranty does not limit or replace any rights available to customers under applicable consumer protection laws.
Last updated: September 22, 2026
