FREE SHIPPING
On orders over $50 in select regions
Return Eligibility (14 Days)
We offer a 14-day return window from the date your order is delivered.
To be eligible for a return, items must be:
- Unworn, unused, and in original condition
- Returned with original packaging and tags
- Accompanied by proof of purchase
Returns that do not meet these conditions may not be accepted.
Before You Return
If you are not fully satisfied with your order, we recommend contacting us first.
In many cases, we can offer solutions such as:
- Fit or adjustment guidance
- Lens usage recommendations
- Partial refund or replacement support (if applicable)
Our goal is to resolve your issue quickly without unnecessary returns.
Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this period, orders may already be in production or processing and can no longer be canceled.
If you need help, please contact us as soon as possible at service@kapvoe.net
Shipping Fees & Responsibility
If the return is caused by the consumer (e.g. change of mind, incorrect selection), the customer is responsible for the return shipping cost. The exact fee depends on the shipping carrier you choose.
If the return is due to our error (such as receiving a defective, damaged, or incorrect item), we will cover the return shipping cost, and the customer will not be required to pay for return shipping.
Sustainability Commitment 🌱
For non-quality-related returns, customers are required to send items directly back to our designated return facility.
We follow this approach to reduce unnecessary transportation, lower carbon emissions, and minimize environmental impact.
As part of this commitment:
- Returns for non-quality issues are not free
- We do not offer try-on services
- We discourage unnecessary returns to support sustainable practices
Reducing excess shipping allows us to invest more in product quality and fair pricing.
Thank you for supporting responsible consumption.
Prescription (Rx) Lenses – Important Notice
Prescription (Rx) lenses are custom-made products.
As such:
- They are non-returnable and non-refundable once produced, unless there is a manufacturing error or incorrect prescription made by us
- Please ensure all prescription details are accurate before placing your order
If you experience any issues with your Rx lenses, please contact us — we will work with you to find a suitable solution.
Damages, Defects, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, visibly defective or incorrect, please contact us within 48 hours at service@kapvoe.net
Manufacturing defects discovered after delivery may be covered under our 365-Day Limited Warranty.
Non-Returnable Items
The following items are not eligible for return:
- Prescription (Rx) lenses (unless due to our error)
- Custom or personalized products
- Items damaged due to misuse or improper handling
- Gift cards
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original purchase (if eligible) and place a new order.
This ensures faster processing and availability.
How to Initiate a Return
To request a return, please contact us at service@kapvoe.net.
If approved, we will provide return instructions and the correct return address.
Please note:
- For non-quality-related returns, such as a change of mind or an incorrect selection, the customer is responsible for the return shipping cost.
- If the return is due to our error, such as a defective, damaged, or incorrect item, KAPVOE will cover the return shipping cost.
- Unauthorized returns will not be accepted. Please contact us before returning any item so that we can provide the correct return instructions and return address.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved. For eligible returns, we will issue the refund to your original payment method within 7 calendar days of receiving the returned item.
Your bank or payment provider may require additional time for the refund to appear in your account.
