FREE SHIPPING
On orders over $50 in select regions
Shipping & Customer Support Information
We process and ship orders Monday through Saturday, excluding holidays. The daily order cutoff is 8:00 a.m. Hong Kong time (HKT). Orders placed before the cutoff are normally processed and shipped the same day. Orders placed at or after the cutoff are normally shipped on the next processing day. This means orders placed after the Saturday cutoff or on Sunday are normally processed on Monday, unless Monday is a holiday.
Normal order processing takes 0–1 business days. If we need to confirm an address or other order details, shipment may be delayed until we receive the required information. We will contact you if confirmation is needed.
Shipping Methods
We offer the following shipping options based on your location:
• Standard Shipping
Handled by international carriers and local postal services. This is our most economical option.
• Express Shipping (Priority Line)
Handled by dedicated logistics lines for faster and more stable delivery.
We work with trusted global shipping partners such as DHL, USPS, YunExpress, and local postal services depending on your destination.
Shipping carriers are selected based on destination, shipping method, and operational efficiency.
Delivery Times
Delivery times vary depending on your location. Below are the estimated shipping durations:
United States
─ Estimated transit time after shipment: 7–14 business days.
Estimated total delivery time, including order processing and transit: 7–15 business days.
Orders placed after the daily cutoff or on a non-processing day begin processing on the next processing day.
Canada
─ Standard Shipping Estimated Delivery: 8-15 business days
Germany / France / Spain / United Kingdom
─ Standard Shipping Estimated Delivery: 6-12 business days
─ Express Shipping (Priority Line) Estimated Delivery: 5-8 business days
Australia
─ Standard Shipping Estimated Delivery: 8-12 business days
Please note that these are estimated times and may vary due to factors beyond our control, such as customs clearance or local postal services.
Please note that these are estimated times and may vary due to factors beyond our control, such as customs clearance or local postal services.
Shipping Costs
We offer free shipping on orders over $50 USD. For orders below this threshold, a standard shipping fee of $7.99 USD applies. The total shipping cost for your order will be calculated and displayed at checkout.
Customs Duties & Import Taxes
All applicable customs duties and import taxes are covered by KAPVOE and included in the total displayed at checkout. Customers will not be charged any additional customs duties or import taxes upon delivery.
Where do we ship?
We ship to the United States, Canada, the United Kingdom, Germany, France, Spain, and other selected countries and regions. Shipping availability and estimated delivery times for other destinations are shown at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Tracking information may take 24–48 hours to become available after the shipment notification.
If you cannot find the email, please check your spam or junk folder.
For any questions, our support team is always here to help at service@kapvoe.net
How Quickly Will You Respond to My Inquiry?
We are committed to providing exceptional customer support with prompt responses. Our team typically replies to inquiries within 1-3 hours, though response times may extend to 24 hours during weekends or holidays. We appreciate your patience and guarantee outstanding service.
What If I Entered an Incorrect Address?
If your address is incorrect or auto-filled, please reply to your order confirmation email with the correct details or contact us immediately at service@kapvoe.net We can update the address within 12 hours of your order placement, provided the order has not yet shipped.
What If My Item Arrives Damaged?
We take great care to package every item with protective padding. However, in rare instances, items may arrive damaged due to mishandling during transit. If this occurs, please email us at service@kapvoe.net with the following details:
- Your order number
- A photo of the damaged product
Upon receipt of this information, we will promptly send a replacement free of charge.
Contact Information
Email: service@kapvoe.net
Whatsapp: +852 9871-2548
For any additional questions or concerns, please don't hesitate to reach out. We're here to assist you!
