FREE SHPPING
On orders over $50 in select regions
Shipping & Customer Support Information
Once your order is placed, please allow 1-2 business days for processing before it ships. Orders are typically processed on the same day through our managed website. However, orders placed on public holidays or weekends will be processed on the following business day.
Shipping Methods
We offer the following shipping options based on your location:
• Standard Shipping
Handled by international carriers and local postal services. This is our most economical option.
• Express Shipping (Priority Line)
Handled by dedicated logistics lines for faster and more stable delivery.
We work with trusted global shipping partners such as DHL, USPS, YunExpress, and local postal services depending on your destination.
Shipping carriers are selected based on destination, shipping method, and operational efficiency.
Delivery Times
Delivery times vary depending on your location. Below are the estimated shipping durations:
United States
─ Standard Shipping Estimated Delivery: 7-14 business days
Canada
─ Standard Shipping Estimated Delivery: 8-15 business days
Germany / France / Spain / United Kingdom
─ Standard Shipping Estimated Delivery: 8-12 business days
─ Express Shipping (Priority Line) Estimated Delivery: 5-8 business days
Please note that these are estimated times and may vary due to factors beyond our control, such as customs clearance or local postal services.
Shipping Costs
We offer free shipping on orders over $50 USD. For orders below this threshold, a standard shipping fee of $7.99 USD applies. The total shipping cost for your order will be calculated and displayed at checkout.
Where do we ship?
We offer international delivery service (eligible countries and regions only) as long as our delivery carrier is able to reach out to you!
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Tracking information may take 24–48 hours to become available after the shipment notification.
If you cannot find the email, please check your spam or junk folder.
For any questions, our support team is always here to help at service@kapvoe.net
How Quickly Will You Respond to My Inquiry?
We are committed to providing exceptional customer support with prompt responses. Our team typically replies to inquiries within 1-3 hours, though response times may extend to 24 hours during weekends or holidays. We appreciate your patience and guarantee outstanding service.
What If I Entered an Incorrect Address?
If your address is incorrect or auto-filled, please reply to your order confirmation email with the correct details or contact us immediately at service@kapvoe.net We can update the address within 12 hours of your order placement, provided the order has not yet shipped.
What If My Item Arrives Damaged?
We take great care to package every item with protective padding. However, in rare instances (approximately 1 in 1,000 orders), items may arrive damaged due to mishandling during transit. If this occurs, please email us at service@kapvoe.net with the following details:
- Your order number
- A photo of the damaged product
Upon receipt of this information, we will promptly send a replacement free of charge.
Contact Information
Email: service@kapvoe.net
Whatsapp: +1-7785572346
For any additional questions or concerns, please don't hesitate to reach out. We're here to assist you!
